Privacy Policy for LuckAroos

Effective Date: 11 July 2025

At LuckAroos.com, we are deeply committed to protecting your privacy and personal information. Our practices comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, manage, and secure your data.

1. Information We Collect

We may collect the following types of personal information from you:

**Contact Details**: Full name, email address, phone number, and mailing address.
**Payment Information**: Details necessary for processing transactions, which are securely handled via trusted third-party payment gateways.
**Technical Data**: IP address, device information, browser type, and website usage statistics.

2. How We Utilize Your Information

Your collected information is used for the following essential purposes:

To **process and fulfill your lottery ticket purchases**.
To send you **order confirmations, draw results, and important updates** related to your account.
To effectively **respond to your customer support requests** and inquiries.
To **analyze website performance and user behavior**, helping us continuously improve our services and your overall experience.
To **comply with legal and regulatory obligations** imposed on us within Australia.

3. Data Security Measures

We employ **industry-standard encryption and robust security protocols** to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Access to personal information is strictly limited to authorized personnel who require it to perform their duties.

4. Disclosure to Approved Third Parties

We want to assure you that **we do not sell, rent, or trade your personal data** to any third parties for marketing purposes. We may share your information only with:

**Payment Processors**: Such as Stripe or PayPal, solely for the purpose of completing your financial transactions.
**Regulatory or Law Enforcement Authorities**: When we are legally required to do so by a valid court order or statutory obligation.

5. Use of Cookies & Analytics Technologies

LuckAroos.com utilizes **cookies and other tracking technologies** (like Google Analytics) to enhance your user experience, personalize content, and understand website traffic patterns. You have options to manage your cookie preferences through your browser settings.

6. Your Privacy Rights

As a user of LuckAroos, you have the right to:

**Access or request an update** to your personal information that we hold.
**Request the deletion** of your data, subject to legal and regulatory requirements.
**Withdraw your consent** for marketing communications at any time.

To exercise any of these rights, please contact us directly at [email protected].

7. Amendments to This Privacy Policy

We may **update this Privacy Policy from time to time** to reflect changes in our practices or legal obligations. Any updates will be clearly posted on this page, accompanied by a revised "Effective Date" at the top. We encourage you to review this policy periodically.

8. How to Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please don't hesitate to reach out to us:

Email: [email protected]

Mail: LuckAroos Pty Ltd, PO Box 1234, Sydney, NSW 2000, Australia